Refund policy
N1K1 Design is a very small artist-run shop, and all pieces are made to order. This helps reduce waste, avoid overproduction, and keep pricing as fair as possible. Because of this, I offer limited size exchanges for eligible US orders, but I’m unable to accept returns at this time.
If you’re unsure about sizing, fit, fabric, or anything else before ordering, please feel free to reach out. You can send your height, usual size, and preferred fit, and I’m happy to help compare measurements or answer questions before you place your order.
Order Issues
Please inspect your order upon delivery and contact me at shop@n1k1.design within 5 calendar days of delivery If your order arrives defective or incorrect.
Please include clear photos of the product and packaging so I can review the issue and resolve it as quickly as possible.
If a replacement is approved, I will cover the shipping cost of sending the replacement item to you. Because replacements are also made to order, normal production and processing times will apply.
Returns and Exchanges
For US orders of $60 or more, one round of size exchanges is available for eligible items. The $60 minimum is based on the order subtotal after discounts, before shipping and taxes.
Swimwear, bralettes, underwear, art, and tapestries are not eligible for size exchange.
Size exchanges must be for the same product in a different size. All eligible items from the same order must be included in the same exchange request. To request an exchange, contact shop@n1k1.design within 5 calendar days of delivery for return instructions.
Customers are responsible for return shipping. Items must be unworn, unwashed, clean, and returned in original condition.
Returned items must be received and inspected before the exchange is approved. Once approved, the replacement will go into production, and I’ll cover shipping for the replacement. Normal production and processing times apply.
Returns are not accepted at this time.
Lost or Missing Packages
If your order has not arrived within 10 business days of the expected delivery date, please contact me at shop@n1k1.design so I can help track it down or start an insurance claim.
Once a package is marked delivered by the carrier, it is considered fulfilled on my end. That said, if tracking shows your package as delivered but you’re unable to locate it, please still feel free to contact me. I’ll do my best to help you work with the carrier.
International Orders
For orders shipped outside the US, I will comply with local return and consumer protection laws as required. Please contact me at shop@n1k1.design for guidance specific to your region.